OUR PRIVACY POLICY

This Privacy Policy is a part of our Terms of Service. By using this site, including our online store, you agree to be bound by and comply with this Privacy Policy and with our Terms of Service (see our Terms & Conditions).

Serenity Mountain Foods, LLC (“Serenity Mountain Foods”) respects the privacy of all our visitors to this site and the trust of our customers is very important to us. This Privacy Policy will inform you as to how we use as well as protect the information that you provide to us while using this site.

SECTION 1 – AGE RESTRICTIONS ON ACCESS AND PURCHASES

You must be at 18 years of age to access and use this site. If you are under 18 years of age, you are NOT permitted to use this site for any reason. You must also be of legal age required by the state in which you are in to purchase our products. It is fully your responsibility to know whether you are legally able to purchase our products.

SECTION 2 – YOUR INFORMATION

What information do we collect from you and how do we use it?

When ordering or registering on our site, or when you fill out any form on our site, information that may be collected by us includes the following:

  • Your name
  • Your contact information
  • Your email address
  • Your credit card details (when you order)
  • Your address and other demographic information entered
  • Your business information
  • Your tax ID or SSN, and
  • Any other relevant information.

When you purchase something from our store, as a part of the buying and selling process, we gather the personal information you provide us such as your name, address, email address, and order history. When you visit our site, some information is automatically collected. This may include your Operating System (OS) running on your device, Internet Protocol (IP) address (which may be used to obtain your geolocation), access times, browser type, and the website you visited prior to our site.

By providing us with your email address, you give us permission to send you emails about our store, new products and promotions, and other updates. You have the opportunity to unsubscribe from these emails sent to you at any time by clicking the ‘Unsubscribe’ link included at the bottom of your email.

We may also use the information we collect in the following ways:

  • To personalize your experience and assist us in delivering the type of content and product offerings you are most interested in.
  • To improve our website to best serve you.
  • To better service you in responding to your customer service requests.
  • To run a contest, promotion, survey, or any other site feature.
  • To request ratings and reviews of our products and services.
  • To follow up with you after correspondence (email and phone inquiries).
  • To protect, investigate, and deter against any fraudulent, unauthorized, or illegal activity.

Do we use ‘cookies’?

Yes. Cookies are small files that a site (or its service provider) transfers to your computer’s hard drive through your web browser (if you allow it) that enables the site’s (or the service provider’s) system to recognize your browser as well as capture and remember certain information. As an example, utilizing cookies helps us to remember and process the items in your shopping cart. They also help us better understand your preferences based on your previous and current site activity resulting in improved services to you. Cookies also assist us with compiling aggregate data about our site traffic and site interaction so that we can provide a better site experience for all our customers. We also use cookies to keep track of advertisements and to understand and save user’s preferences for their future visits to our site.

You can choose to have your computer warn you when a cookie is being sent or you could choose to turn off all cookies through your browser settings. Your browser’s Help Menu should identify how to modify your cookies. Please note that if you turn them off, some of the features that make your site experience more efficient may not function properly.

SECTION 3 – CONSENT TO USE YOUR INFORMATION

How do we get your consent?

By providing us with your personal information to complete a transaction, place an order, verify your credit card, arrange for a delivery or the return of a product, you are consenting to our collecting and using your information.

How do I withdraw my consent?

You may withdraw your consent for us to contact you by clicking the ‘Unsubscribe’ link at the bottom of each of our emails or by contacting us at info@serenitymountainfoods.com or by mailing us at the following address:

Serenity Mountain Foods, LLC

27475 Ferry Road

Warrenville, IL 60555

SECTION 4 – DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, share, or otherwise transfer your personal information with third parties except for trusted third party service providers who work on our behalf and who have at least the same level of privacy protection as we have, or if you violate our Terms of Service, or if we are required to so by law.

SECTION 5 – PAYMENT PROCESSING

Our store is built on an e-commerce software platform that allows us to sell our products and services to you.

If you provide us with your credit card information during the payment process, we send it to our PCI-DSS compliant payment gateway for processing using encryption technology. Your credit card information is never stored for use beyond your current transaction.

PCI-DSS standards help ensure the secure processing and handling of your credit card information by our store, our payment processor, and our service providers.

SECTION 6 – THIRD PARTY SERVICES

Any third-party providers used by us will only collect, use, and disclose your information to the extent necessary for them to perform their services to us. Certain third-party service providers, such as payment processors, have their own privacy policies in respect to the information we provide to them for your purchase transactions. To learn about those third-parties’ privacy policies, please read their privacy policies.

Occasionally, at our sole discretion, we may include or offer third party products or services on our site. These third part sites have their own separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these sites.

Once you leave our site or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our site’s Terms of Service.

SECTION 7 – SECURITY OF YOUR INFORMATION

In order to protect your personal information, we take reasonable precautions and follow generally accepted industry practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

SECTION 8 – PRIVACY POLICY CHANGES

We reserve the right to modify this Privacy Policy at any time so we encourage you to review it often. Any modifications to this Privacy Policy will be in effect immediately upon their posting on this site.

 

CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information, register a complaint, or want any other information from us, please contact us.

Serenity Mountain Foods, LLC

27475 Ferry Road

Warrenville, IL 60555

Phone: (630) 246-6970

Email: info@serenitymountainfoods.com